Return and Exchange Policies

At Watbick, our top priority is customer satisfaction. We understand that there may be occasions when you need to make returns or exchanges for products purchased. Below, we provide detailed information about our return and exchange process:

1. Shipping

All our shipments are directly handled by Amazon, both in the purchasing process and in the case of returns. This ensures a high-quality service and a hassle-free experience for our customers.

2. Returns

If, for any reason, you need to return a product, you can do so as follows:

Return Period: You have up to 30 days from the date of delivery of the product to request a return.

Return Process: To initiate the return process, please follow these steps:

a. Log in to your Amazon account.

b. Go to the “My Orders” section to find the product you wish to return.

c. Select the “Return or Replace Items” option.

d. Follow the instructions provided by Amazon to complete the return process.

Return Conditions: Please ensure that the product you wish to return meets the following conditions:

The product must be in its original condition, unused, and with all original tags and packaging.

It must include all accessories and manuals that were included with the product.

Returns of products damaged due to improper use will not be accepted.

3. Refunds

Refunds for returned products are processed directly by Amazon in accordance with their policy. The processing time may vary according to Amazon’s policies, but we want to reassure you that this process is entirely managed by Amazon.

If you have any questions or concerns regarding your return or exchange, please do not hesitate to contact our customer service team via e-mail: info@watbick.com.

Thank you for trusting Watbick for your product needs. We are committed to providing you with an exceptional shopping experience.